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What should you do if your Augusta home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your family members – against the various risks you could experience, like burglary, flooding, and fire. Despite the fact that your home might be prepared, that doesn’t mean you are. Do you understand what to do if your Augusta home alarm system goes off? The blasting of an alarm can be startling, disorienting, and might provoke panic. Your best bet is to stay composed and abide by these straightforward suggestions.

Steps to Take Whenever Your Home Alarm System In Augusta Goes Off

It’s a scenario no one wishes to encounter, but it’s also the reason why you put in a home alarm system from the outset. You’re awakened in the wee hours of the morning with the unmistakable blasting of an alarm after a home security component has been activated. Now what should you do?

  1. Don’t panic. This is easy to say but harder to do when your home security alarm is blaring, and your pulse is racing. But keeping a cool head is the best way to appraise what’s going on. Avoid the urge of trying to deal with the emergency yourself and let your monitoring professionals and first responders carry out their job.
  2. Protect your loved ones. Your priority should be your family members and moving them out of harm’s way. If you are dealing with a break-in, this might involve going to an appointed secure area as far from points of entry as possible. There’s a good chance that your alarm immediately scared off the intruder, but it’s always wiser to be safe than sorry. If there’s fumes or a fire, you need to leave your residence right away.
  3. Grab your phone. In this day and age, most individuals have their phones at all times, but you may neglect to pick it up during an urgent situation. You’ll want to have it. You’ll be able to keep in contact with your monitoring specialists and obtain notifications through your home security app.

Work With Your 24-hour Monitoring Specialists

Any time your home alarm system in Augusta goes off, your 24/7 monitoring specialists will act immediately. Their first move is to validate your alarm, and that means getting in contact with you. The procedure they follow depends on the kind of emergency. For example, when a medical emergency is initiated, a single attempt will be made to contact you before assistance is deployed. In the event of a burglary alarm - the most common kind of alarm - a monitoring specialist will adhere to these steps to get in touch with you:

  • An effort will be made to contact you through the touchscreen interface. You will usually be asked for a passcode.
  • If that is not successful, a call is made to your main contact number.
  • A secondary number or your primary contact person is tried next.
  • If there is still no answer, local law enforcement officers are sent.
  • Your monitoring professionals will attempt to reach you again once emergency personnel are alerted.

If you're not in a position to communicate with the monitoring team, that’s OK. Assistance will still be sent even if you're not available to verify the emergency.

Get prepared for any situation with a Vivint home alarm system in Augusta

Be prepared for any crisis with a state-of-the-art home alarm system in Augusta from Vivint. Call (706) 780-3805 to begin customizing your home’s security today.